Refund Policy

Bella Vancouver

Order Confirmation & Acceptance

By placing an order with Bella Vancouver, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you confirm that you:

  • Accept the return conditions and deadlines described below.
  • Agree to follow the return procedure provided by Bella Vancouver.
  • Understand that, in the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting evidence.

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of receiving your order, provided all return requirements are met.

Return Requirements

To be eligible for a return:

  • Items must be unused, unworn, and unwashed.
  • Products must be returned in their original condition, including all original packaging.
  • Items may only have been handled as necessary to inspect them.
  • Return shipping costs and any handling fees are the responsibility of the customer.

After your return arrives at our warehouse, it will be inspected and processed within approximately 7 business days.

Bella Vancouver reserves the right to refuse returns that show signs of use, damage, misuse, or alterations not caused by us.

How to Request a Return

To request a return:

  1. Contact us within 30 days of delivery by emailing info@bellavancouver.com.
  2. Include:
    • Your order number
    • The reason for your return
    • Photos of the item (required if the item is damaged or defective)
    • Your full name and delivery address
  3. Wait until you receive return approval and shipping instructions before sending your package.

Please do not send products back without prior authorization. Unauthorized returns may be refused.

We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been fully processed.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please contact us within 2 days of delivery at:

info@bellavancouver.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos or a short video showing the defect

After reviewing your claim:

  • We may provide a replacement product depending on stock availability and the nature of the issue.
  • In certain situations, returning the defective item may not be necessary.

Replacement orders are generally processed within 7–14 business days.

Lost, Refused, or Undeliverable Orders

If your package appears to be lost during shipment:

  • Contact us with your order number and tracking information.
  • We will work with the shipping carrier to investigate the shipment.
  • If the package is confirmed lost, we will arrange an appropriate replacement or refund.

If a shipment is refused, remains unclaimed, or is returned because an incorrect shipping address was provided during checkout, an administrative and shipping fee of $35 CAD will be deducted from any eligible refund.

Order Cancellations

Customers may request to cancel an order before it has been shipped.

Please note:

  • Orders cannot be canceled once they have been dispatched.
  • If your order has already shipped, you may request a return after delivery in accordance with this policy.
  • To request a cancellation before shipment, email info@bellavancouver.com as soon as possible.

Return shipping costs remain the customer's responsibility where applicable.

Payment Disputes & Chargebacks

If you experience any issue with your order, we kindly ask that you contact Bella Vancouver before opening a payment dispute.

Most issues can be resolved quickly through our customer support team.

If a chargeback or payment dispute is initiated, Bella Vancouver may provide relevant documentation to the payment provider, including:

  • Order confirmation
  • Shipping and tracking information
  • Customer correspondence
  • Photos or documentation submitted regarding the order

Opening a chargeback without first contacting us may delay the resolution process and could affect eligibility for future purchases.

Additional Information

  • Approved returns must be sent to our designated fulfillment center in Asia.
  • Return shipping costs are not reimbursed.
  • Bella Vancouver is not responsible for customs delays or customs clearance procedures.
  • Products related to personal hygiene that have been used or returned in an unsanitary condition cannot be accepted.
  • Returns are not free of charge. Customers are responsible for all applicable shipping and handling costs.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team.

Bella Vancouver

Email: info@bellavancouver.com

We are always happy to assist you.