Privacy Policy
Information on the Processing of Personal Data
Thank you for visiting Bella Vancouver. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you browse or make a purchase through our website.
Personal data refers to any information that can directly or indirectly identify an individual.
1. Data Controller
The controller responsible for processing personal data on this website in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), is:
Bella Vancouver
Email: info@bellavancouver.com
The data controller determines why and how personal data is processed.
2. Website Security
Bella Vancouver takes appropriate technical and organizational measures to protect your personal information. Our website is secured using SSL/TLS encryption, ensuring that all transmitted data remains protected. A secure connection can be recognized by the "https://" prefix and the padlock icon displayed in your browser.
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
3. Information Collected During Website Visits
When you visit our website without creating an account or placing an order, certain technical information is automatically transmitted by your browser and temporarily stored on our servers.
This information may include:
- Pages visited
- Date and time of access
- Volume of transferred data
- Referring website
- Browser type and version
- Operating system
- IP address (where applicable, anonymized)
This information is processed to maintain website security, improve performance, and ensure reliable operation. The collected data is not used to personally identify visitors unless required by law.
4. Cookies
Bella Vancouver uses cookies and similar technologies to improve your browsing experience and provide essential website functionality.
Cookies are small files stored on your device. Some cookies are automatically deleted when you close your browser, while others remain stored for a limited period to remember your preferences during future visits.
Cookies may collect information such as:
- Browser information
- Device information
- Approximate location
- IP address
We use cookies to improve navigation, remember shopping cart contents, and optimize website performance.
Where required by law, non-essential cookies are only placed after your consent has been obtained through our cookie banner. You may change or withdraw your consent at any time through your browser or cookie settings.
Disabling cookies may affect certain website features.
5. Contact Requests
If you contact Bella Vancouver by email or through our contact form, we process the information you provide solely to respond to your inquiry.
Where applicable, processing is based on our legitimate interest in customer communication or for the performance of contractual obligations.
Your information will be deleted once your request has been resolved unless legal obligations require a longer retention period.
6. Customer Accounts and Orders
When creating an account or placing an order, Bella Vancouver collects the information necessary to process your purchase and provide customer support.
You may request deletion of your account at any time by contacting:
After your account has been deleted or your order completed, personal information will only be retained for the period required by applicable legal obligations before being permanently removed.
7. Email Marketing
Newsletter
If you subscribe to our newsletter, Bella Vancouver will occasionally send promotional emails, updates, and exclusive offers.
Subscription requires your explicit consent through a double opt-in confirmation process.
To maintain compliance, we store:
- Email address
- Subscription date and time
- IP address used during subscription
You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us at:
Marketing for Existing Customers
Customers who have previously purchased from Bella Vancouver may occasionally receive emails regarding products or promotions similar to previous purchases, where permitted by law.
You may opt out of these communications at any time.
8. Order Fulfillment and Payment Processing
To complete your purchase, Bella Vancouver shares only the necessary information with trusted shipping companies and payment service providers.
Payment Services
Payments may be processed through secure third-party providers such as PayPal, Klarna, SOFORT, Stripe, or similar payment services.
Only the information required to complete your transaction is shared. These providers process personal information according to their own privacy policies and may perform fraud prevention or credit verification where legally permitted.
9. Product Review Invitations
With your permission, Bella Vancouver may send a single follow-up email inviting you to review your recent purchase.
You may withdraw your consent at any time by contacting us.
10. Social Media Features
Our website includes links and buttons for social media platforms such as Instagram and Facebook.
No personal information is transferred to these platforms until you actively choose to interact with them.
Any interaction with social media platforms is governed by their respective privacy policies.
11. Analytics and Advertising
Bella Vancouver may use analytics and advertising tools, including services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies, to better understand website usage and improve marketing performance.
Where legally required, these technologies are only activated after obtaining your consent.
You may withdraw your consent or disable tracking through your browser or privacy settings at any time.
12. Remarketing
Bella Vancouver may use remarketing technologies to display relevant advertisements across websites and social media platforms based on previous visits to our website.
These services rely on cookies and similar technologies. You can manage or disable personalized advertising through your browser settings or advertising preferences.
13. Your Privacy Rights
Depending on applicable law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Restrict processing
- Object to certain processing activities
- Receive your personal data in a portable format
- Withdraw previously given consent
- Submit a complaint to your local data protection authority
If you object to direct marketing, Bella Vancouver will immediately stop using your information for marketing purposes.
14. Data Retention
Bella Vancouver stores personal information only for as long as necessary to fulfill contractual obligations, comply with legal requirements, or resolve disputes.
Once retention periods have expired, personal information is securely deleted or anonymized.
15. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Bella Vancouver
Email: info@bellavancouver.com